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Installation Problems, Solutions and Tips
Problem:
I just received a new CD for TM 5.0 and installed it, but
I cannot find the HTML export option when I preview any of my reports? .
Cause: The
initial TM 5.0 CDs did not include the HTML export files necessary to show and
provide any of the HTML export options in the report preview screen.
Solution:
Click Here to download and
run the setup that installs the Crystal files necessary to provide the HTML
export options for any TM 5.0 report.
Problem:
I just received a new CD and installed it, but the
new options/features I ordered are not on it? .
Cause: If
you already have your HY-TEK product installed and you receive a new CD and
install it, the License file with the new options/features does not get updated.
Solution:
In order to
install your new License File that includes the new features you have ordered,
please follow these steps.
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Start your HY-TEK product
-
At the Main Menu, click on File / License Management
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Click on the Add License menu selection
-
As instructed, insert the CD you received from HY-TEK in your CD drive and
Click OK.
Your
HY-TEK product will update your license with the new features/options you
ordered and return you to the Main Menu. After returning to the Main Menu,
click on Help/About to make sure you have the options you ordered.
Applies To: ALL HY-TEK desktop products.
Problem:
Installing on VISTA. .
Cause: This problem is due to
the recent VISTA Operating System requiring a new Installer.
Solution: Since VISTA requires a new installer,
Hy-Tek began shipping this new installer in January 2007. If your CD was
provided to you previous to January 2007, you will need to order a CD
replacement either by calling the Sales Office toll free at
866.456.5111 or ordering it Online at
www.hy-tekltd.com/store.
Notes: The way to tell if your CD has the new
installer, look at the files with Windows Explorer. If you have only 2
files, then you have the new installer. If you have 14 or 15 files, then
you have the old installer and need to order a CD replacement.
Applies To: ALL Hy-Tek Windows desktop products.
Problem:
cstext32.ocx and cscmd32.ocx could not be registered.
This error message can occur when
installing or running a Hy-Tek program. .
Cause: This problem is due to
the recent XP Support Pack 2 and Windows 2003 updates that caused cstext32.ocx and
cscmd32.ocx to be outdated.
Solution: Click
Here to
download a utility program named Hy-TekWindowsXPSP2Fix.exe. Save it to your
Desktop and after it is downloaded, double click it from the Desktop and the
utility will update both cstext32.ocx and cscmd32.ocx. After the files are
updated, install your Hy-Tek installation CD again. In some cases, you will not
need to install the CD again.
Notes:
The utility only needs to be installed once and it will apply to all Hy-Tek
products. If you install with a Hy-Tek CD shipped to you after October 1, 2004,
this registration problem will not occur.
Applies To:
Swimming MM, Swimming TM, SportsBM, Track MM
and TrackTM.
Problem:
16 bit windows subsystem
C:/WINDOWS\SYSTEM32\AUTOEXEC.NT error.
This error message can occur when installing a
Hy-Tek program.
Cause:
Your XP system is missing the
autoexec.nt file that belongs in the C:/WINDOWS\SYSTEM32 directory.
Solution: Click
Here to download a self extracting exe
named autoexecReplace.exe.
Save it to
your Desktop and after it is downloaded, double click it from the Desktop and
it will default to extracting one file named autoexec.nt and placing it in
C:\Windows\System32. After it is copied to System32, install your Hy-Tek CD
again without restarting the computer.
Notes:
On some computers, the autoexec.nt file may be erased automatically by your
computer. It has no impact on running the Hy-Tek programs, but is required for
installation or re-installation of Hy-Tek CD's.
Applies To:
Swimming MM, Swimming TM, SportsBM, Track MM
and TrackTM.
Problem:
Permission Denied error.
This error message can occur when installing a
Hy-Tek update.
Cause:
One or more files were in use when the update tried to replace them with new
copies.
Solution:
Assuming you have your Hy-Tek Installation CD and do not have your
database files in the C:\Hy-Sport folder, delete the files and folders in
C:\Hy-Sport\Win-MM
if Swim MM,
in
C:\Hy-Sport\TM4
if Swim TM4,
in
C:\Hy-Sport\SportsBM
if Sports BM,
in
C:\Hy-Sport\Win-MM
if Swim MM,
in
C:\Hy-Sport\TFWin-MM
if Track MM,
in
C:\Hy-Sport\TFWin-TM
if Track TM. Then install with your CD, start the program leaving the CD in the
drive and then install the latest update from our web site.
Notes:
Another option is to order a replacement CD
by calling the
Sales Office toll free at
866.456.5111 or ordering it Online at
www.hy-tekltd.com/store.
Applies To:
Swimming MM, Swimming TM, SportsBM, Track MM
and TrackTM.
Problem:
Specified
path does not exist.
This error message can occur when installing a
Hy-Tek CD.
Cause:
Newer laptops, Dell specifically, only recognize standard programs known by them.
Solution:
Place the Hy-Tek CD in the CD-ROM drive. Click Start / All Programs / Accessories / Program
Compatibility Wizard.
Click Next and select "I want to use the program in the CD-ROM drive". Click
Next and you will be able to install the Hy-Tek program from the CD.
Notes:
If you have more than one Hy-Tek product, you should not have to go through this
procedure again to install other Hy-Tek CD's.
Applies To: Swimming MM, Swimming TM, SportsBM, Track MM
and TrackTM.
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